Will you be getting more items in stock?
Our popular items and brands sell out quickly since we offer such a great value. If your desired item is unavailable, why not look for an alternative in our New In section? You will be pleased to know new items are delivered to the shop daily. Please contact us with the item code and/or name, and we will let you know if we will be getting more stock in soon.
If you a UK company, why are you shipping from Lithuania?
Our global logistics centre is based in Kaunas Lithuania, allowing us to be flexible and responsive to our customers needs across the globe.
Do you combine shipping?
We always combine shipping. When you ready to checkout the Shopify software automatically combines shipping and pricing will depend on whether economy/standard or express delivery has been selected.
Can I ship to a different address?
We only ship items to the PayPal delivery address. If you wish to ship to a different address from the one that is on your PayPal account, please simply change the address of your PayPal account.
What methods of payment do you accept?
We accept payments via PayPal, credit and debit cards. Payment must be received within seven days after the purchase. In the event payment is not received, we will send you a request to cancel the transaction.
Can I cancel my transaction if I have changed my mind?
Yes - if your item has not yet been dispatched. Please contact us immediately and we will cancel your order as soon as possible.
What if the item is not as described in the listing, arrives damaged, it is malfunctioning or is missing parts?
In the unlikely event of your item being not as described in the listing, arriving in damaged condition, malfunctioning or missing something that was detailed in the listing, please do not hesitate to contact us via Help in order for our customer service team to help you.
What about leaving feedback?
Our commitment is to offer the highest customer-service standards. If for any reason you are unhappy with your purchase, please let us know before leaving feedback and we will do our best to resolve any problems you may have.
Can you measure an item for me?
Yes, our customer service team will be on hand to support your measurement requests; all items will be measured by hand. Please also refer to our sizing and measurement guides in Sizing.
Do you guarantee authenticity?
Yes! At BC Fashion, we pride ourselves on selling only 100-percent authentic branded merchandise. We work directly with the brands and the brands’ authorized distributors and agents to source our product. We also offer all our customers a 100% guarantee that their items will be genuine or their money back.